Mosaic

FAQs

Will robots be available for all Uber Eats orders?

No. Cartken will expand the robot fleet available to deliver orders. Uber will manage its hybrid marketplace, dispatching orders to human couriers and Cartken robots based on multiple factors to ensure we are always meeting and exceeding your expectations.

How will I know when I’ve been matched with a robot?

After opting into helping Uber test deliveries with robots, you will be notified if you’ve been matched with a robot when your order is being picked up from the restaurant.

What is the delivery cost?

Your total delivery cost will include the cost of food, and applicable fees, such as delivery fee and service fee. But no AV-specific fees will be added. Also, if you add a tip, you will receive a refund.

What is the delivery time?

On average, the robots perform delivery within 20 min.

Will I be able to opt out of autonomous deliveries (e.g. if I’m unable to accept curbside delivery)?

Yes. You will be given the opportunity to opt out of an autonomous delivery if you prefer to have your items delivered by a courier. Your selection will be auto-saved for future deliveries, but you can always opt back in if you change your mind.

Where can robots travel?

Cartken robots can travel anywhere a pedestrian can, including sidewalks, bike lanes, and even crosswalks. They can also navigate the mall concourse, parking lots, building entrances, gates, and driveways.

Are robots fully driverless?

Cartken robots are equipped with hardware and software to enable both automated operation and teleoperation capabilities on sidewalks and pedestrian paths.

How fast can robots go?

They can go up to 6 mph [9.7 kph], but normally travel at an average speed of 3 mph [4.8 km/h].

How much weight can robots carry?

Robots can carry up to 31 lbs [14 kg] and can fit around three bags.
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Are robots safe for pedestrians?

Yes. Cartken robots move at a slow speed (avg of 3 mph) and weigh no more than 110 pounds. They can navigate around objects, people, animals, and other robots. The robots are equipped with best-in-class sensors and cameras, which allow them to stop on a dime in order to avoid collisions and choose routes that have the fewest hazards. Furthermore, a trained operator is monitoring the robots remotely every second they are in operation.

Robot Delivery through Uber Eats

Delivery Process

Participating Restaurants

Delivery Area

FAQs

The most flexible and robust system

Customized form factors

Multi-sensor safety

No integration necessary

Get your food delivered by a robot.